Returns & Exchanges
At Twigg Musique, we want you to be fully satisfied with your instrument; if you are not completely happy with your purchase, you may return it within 30 days for a refund or exchange.
Initiate Your Request
Contact our customer service team via email or phone to obtain a Return Authorization Number and confirm eligibility for your specific item.
Prepare the Package
Carefully pack the instrument in its original case and shipping box, ensuring all accessories, mouthpieces, and manuals are included to avoid restocking fees.
Ship the Item
Affix the provided shipping label or send the package via a tracked carrier to our main service center in Montreal or Quebec City.
Inspection and Refund
Once our technicians verify the instrument's condition, your refund will be processed to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing